Order Terms and Conditions

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U.S. Orders

Orders Ship Monday, Wednesday and Friday at 2:30 pm EST. Orders Ship within 48 hours of order time.

USPS First Class and Priority Shipments are expected to deliver within 3-5 Business Days.

Product Out of Stock

Due to high demand , some products may be out of stock or on “back-order” when purchased, do not be alarmed! In this case we will notify the customer, providing multiple options. We can either…

1. Mail your product once it arrives
2. Offer an alternative item (of equal or lesser value)
3. Provide a full refund

Returns and Exchanges

Here at Red Rum International we take pride in customer satisfaction. If you would like to make an exchange or return you can do so within 15 days of the original purchase date. We will refund your payment to the original method and/or will exchange the item with another like-product of equal or lesser value. Exchanged and Returned Products must be unwashed and in original purchase condition. Returned products are subject to a 10% Re-Stocking Fee. No Returns are permitted for Items bought at a ‘sale’ price.

To initiate a return please email us. You will be provided a label via email for you to print-out. Please re-package the product and properly apply the printed label, covering the surface area of the label completely with transparent material such as packaging tape or a label sleeve. Please Mail the package via the method indicated on the label (USPS, UPS, FedEx, etc.).

 

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International orders